FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are usually processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their strollers within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. The stroller must be unused, in original packaging, and in new condition (including all tags and accessories). Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your strollers safe?
Yes. All strollers at Strollique meet or exceed ASTM and JPMA safety standards. They are thoroughly tested for stability, harness strength, and overall safety.
6. What age and weight are the strollers suitable for?
Most of our strollers are suitable from newborn up to 4–5 years old (depending on the model). Weight capacity is usually 30–50 lbs per seat. Please check the specifications on each product page.
7. Do your strollers come with a bassinet or car seat adapter?
Many models are sold as travel systems and include adapters for popular car seat brands (Graco, Chicco, Britax, etc.). Some include a bassinet for newborns. Details are clearly listed on the product page.
8. Are the strollers easy to fold?
Yes. Most of our strollers feature one-hand or compact fold designs, making them convenient for travel, car storage, and apartment living.
9. Do you offer double strollers or sibling strollers?
Yes. We carry a selection of side-by-side and tandem double strollers perfect for twins or siblings.
10. Are the strollers suitable for different terrains?
We offer models with large air-filled wheels for rough terrain/outdoor use, as well as smooth-rolling wheels perfect for city sidewalks and malls.
11. How do I clean the stroller?
Most fabrics are removable and machine-washable or can be spot cleaned. The frame can be wiped down with a damp cloth and mild soap. Always refer to the care instructions included with your stroller.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track it anytime in your account under “Order History”.
14. What if my stroller arrives damaged?
Please contact us within 48 hours with clear photos of the packaging and product. We will arrange a replacement or full refund as quickly as possible.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.